Delivery & Returns
ORDERS
Each REALMS piece is designed and handmade to order in our London studio.
Production times vary by design. Please refer to the individual product page for the estimated lead time before placing your order.
As a guide, Charmed Dresses require approximately 7 working days to make, while Spirit Suits require approximately 21 working days.
Bridal & Bespoke Commissions
We also create bespoke bridal gowns, tailoring and special commissions, developed individually with each client in our London studio.
Please allow a minimum of 3 months for bridal commissions, depending on the design, fittings and materials required. We recommend getting in touch as early as possible to discuss your ideas and preferred date.
Delivery times are additional to the stated production lead time.
If you have a particular date or occasion in mind, please contact studio@shop-realms.com before placing your order. We'll be happy to discuss your requirements and see what we can accommodate.
SHIPPING
All REALMS orders are carefully packaged and dispatched using tracked delivery services. You will receive a dispatch confirmation with tracking information once your order is on its way.
UK DELIVERY
Complimentary UK delivery is offered on all orders.
All UK orders are dispatched via Royal Mail Special Delivery, with tracking provided once your order has been shipped.
Please note that delivery times are additional to the production lead times stated on each product page.
EUROPE & INTERNATIONAL DELIVERY
International orders are shipped via UPS.
Europe: Shipping from £30.99.
Rest of the World: Shipping from £45.99.
Shipping charges are calculated at checkout according to your destination and the number of items ordered.
International delivery times vary depending on the destination and customs clearance.
IMPORT DUTIES & TAXES
Orders delivered outside the UK may be subject to import duties, taxes and customs clearance charges. These are not included in the shipping fee and are the responsibility of the recipient.
Any applicable charges are determined by the destination country and may be collected by UPS before delivery.
LONDON STUDIO COLLECTION
Collection from our London studio may be arranged by appointment. Please contact studio@shop-realms.com before placing your order to discuss availability.
Please note that all delivery estimates begin once your order has been dispatched. Production lead times are stated separately on each product page.
If your parcel is delayed, lost or arrives damaged, please contact us at studio@shop-realms.com so we can assist.
RETURNS
RETURNS & EXCHANGES
Each REALMS piece is carefully handmade to order in our London studio. A great deal of time, skill and care goes into creating every garment, so we kindly ask that you consider your purchase carefully before placing an order.
Please check the sizing information provided on each product page to ensure you select the most suitable fit. If you have any questions, please contact studio@shop-realms.com before ordering.
STANDARD-SIZE MADE-TO-ORDER PIECES
For standard-size pieces from our collection, returns are accepted in accordance with your statutory cancellation rights.
If you wish to return an item, please notify us at studio@shop-realms.com within 14 days of receiving your order. You then have a further 14 days to send the item back.
Returned pieces should be unworn, unwashed and carefully packaged, with original tags attached where possible. Items may be tried on to assess their fit, but excessive handling may result in a deduction from your refund.
Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked and insured delivery service.
We do not offer exchanges as standard. Where possible, alterations may be arranged at an additional cost.
BESPOKE & BRIDAL COMMISSIONS
Pieces made to your individual specifications or clearly personalised for you are not eligible for change-of-mind cancellations or returns.
FAULTY OR INCORRECT ITEMS
If your order arrives faulty, damaged or incorrect, please contact studio@shop-realms.com so we can assist. Your statutory rights remain unaffected.